ASSESSMENT OF REFERENCE AND INFORMATION SERVICES IN STATE TEACHING HOSPITAL MEDICAL LIBRARIES IN SOUTH EAST NIGERIA
ABSTRACT
This project examine Reference and Information Services in State Teaching Hospital medical libraries in the South East Nigeria with a view to finding out the extent of services provided to users, problems that hinder effective reference and information services. It also proposes strategies that would help to improve these services in the libraries. To achieve the objectives, six (6) research questions were drawn to guide the study. The design of the study is descriptive survey. A total of one hundred and eighty six (186) respondents were randomly selected for the study. A 96 items questionnaire, oral interview and an observation checklist were the instruments used to collect data which were presented in tables and analyzed using frequencies, percentages and the mean. Findings reveal availability of reference and information services, dissatisfaction with reference collections and services provided in these libraries, also the study further reveal that poor infrastructure, outdated materials, online catalogue and ICT facilities were not available for reference and information services. To redress the situation, the researcher makes recommendations improvement in funding as well as provision and application of ICT facilities in reference services.