DESIGN AND IMPLEMENTATION OF A WIRELESS MENU SELECTION SYSTEM FOR ELECTRONIC-QUEUE BASED SERVICE DELIVERY

DESIGN AND IMPLEMENTATION OF A WIRELESS MENU SELECTION SYSTEM FOR ELECTRONIC-QUEUE BASED SERVICE DELIVERY

Abstract

In most organizations, queues for services have become a generic problem. This thesis presents a prototyped wireless menu selection system for electronic-queue based service delivery. The developed system consists of a microprocessor, interface circuit and an improvised blue tooth wireless system. The model was configured to depict a financial institution while the blue tooth wireless technology allows customers to have remote access to the attendants (cashiers) for account balances (x), crediting (y) and debiting (z) of accounts through the system interface box using mobile phone keypad. The developed model showed how electronic-queue based service delivery could be achieved with great deal of cost benefits from reduced labour force.