HUMAN RESOURCES OUTSOURCING AND ITS EFFECT ON WORKERS WELFARE- A STUDY OF COMMERCIAL BANKS IN NIGERIA (2009 – 2015)
ABSTRACT
Non-standard working arrangements in Nigeria labour system is becoming an issue of concern. One of such arrangements is the Human resources outsourcing which is gaining so much ground in Nigeria commercial banks. This is a contemporary issue, which if not tackled on time would lead to degradation of work and lack of dignity of labour. The study was on Human resources Outsourcing and its effect on workers: A study of commercial banks in Nigeria (2009 – 2015). This was with a view to understanding the effect of human resources outsourcing on the employees welfare, employees career development and progression, and employee-bank performance and productivity. The sample of the study comprised of one hundred and eight outsourced staff drawn from the six units of the three purposive selected banks, viz; Access bank, Diamond bank and Fidelity bank. Multi-stage sampling method was used in which simple random techniques was used in selecting the respondents who were available and willing to participate. Out of the one hundred and eight questionnaire distributed, ninety two were returned. The study utilised primary data which were collected through questionnaire and researcher’s personal observations. The data collected were analysed using simple percentage and Chi square for testing of the hypotheses. The findings revealed that human resources outsourcing is a form of exploitation by the capitalist banks. A situation whereby these workers work forr eleven hours under pressure and stress, and at the end of the month would be given a meagre salary. No fringe benefits, no overtime allowance, and so on. This practice is a modern day slavery caused by the harsh economic condition of the country, and characterised by unemployment. Human resources is so vital in the life of any organisation or society, and so, should not be treated with levity. The study recommends that government and stakeholders should be involved; first, to see how best the economy of Nigeria should be revived so as to reduce or eradicate unemployment, and second to make policies that would stop this practice as it is a threat to human resources development.
Keywords: Human resources, Outsourcing, Workers, Development, Welfare, Exploitation