ROLE OF PERSONALITY, LENGTH OF SERVICE AND GENDER AS DETERMINANTS OF CONFLICT RESOLUTION STYLE AMONGST WORKERS

ROLE OF PERSONALITY, LENGTH OF SERVICE AND GENDER AS DETERMINANTS OF CONFLICT RESOLUTION STYLE AMONGST WORKERS

ABSTRACT

This study examined personality, length of service and gender as   determinants of conflict resolution style among workers. 174 participants comprising of 79 males and 95 females from public service were randomly selected by means of simple random sampling among the workers. Conflict Resolution-Individual Protective Factors Index (1992) and Big Five Personality Inventory (1990) were used to gather empirical data to test the hypotheses of the study using multiple factorial design of 2x2x2 while Multiple Analysis of Variance (MANOVA) were used as the appropriate statistics. The result confirmed that extraverted personality types preferred cooperation conflict resolution style to self-control conflict resolution style more than the neuroticism personality group; while workers who have stayed 10yrs and above preferred cooperation conflict resolution style to self-control conflict resolution style more than those that have stayed below 5 years in length of service. It is recommended that organizations adopt appropriate conflict resolution style in accordance to workforce diversities such as individual differences, personality and length of service.