THE IMPACT OF TRAINING AND DEVELOPMENT ON ORGANISATIONAL PERFORMANCE: A STUDY OF SOME SELECTED ORGANISATIONS IN THE SERVICE INDUSTRY: FIRST BANK NIGERIA PLC ENUGU AND ZODIAC HOTELS LTD ENUGU
ABSTRACT
This research investigated the impact of training and development on organizational performance mainly in the service industry. The investigation focused on the impact of training and development on employee performance, job satisfaction and employee motivation. The study employed library and internet research, especially in literature review. The descriptive method of were collected using questionnaires and interview method four hypotheses were tested using chi-square (x2) statistical method of analysis. The results from the findings show that training and development improve employee performance, job satisfaction, employee motivation, and organizational performance. Base on the findings, the conclusion is that training and development received by the staff of First Bank Nigeria Plc and Zodiac Hotels Ltd have improved employee performance, job satisfaction, employee motivation and organizational performance. The recommendation of the study is that training and development should continue since there is significant relationship between training and development and employee performance, job satisfaction, employee motivation, and organizational performance.